Shipping policy
We are happy to deliver cute stationery and kawaii desk essentials to customers around the world.
Processing Time
Orders are typically processed within:
- 1–5 business days
During busy periods, processing times may be slightly longer.
Orders are not processed on weekends or holidays.
Shipping Time Estimates
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–18 business days
- Europe: 8–20 business days
- Australia & New Zealand: 8–20 business days
- Other International Locations: 10–25 business days
Shipping times are estimates only and not guaranteed.
Tracking Information
Once your order ships, you will receive a tracking number via email if tracking is available.
Please allow several days for tracking updates to appear.
Customs & Import Taxes
International customers may be responsible for:
- Customs duties
- Import taxes
- VAT fees
These charges are determined by your local customs authority and are not controlled by KawaiiErasers.store.
Lost or Delayed Packages
We are not responsible for delays caused by:
- Customs clearance
- Weather disruptions
- Incorrect addresses
- Shipping carrier issues
If your package appears lost, contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for packages lost due to incorrect addresses entered during checkout.
Split Shipments
Orders containing multiple items may occasionally ship separately depending on inventory availability.
Delivery Confirmation
Once a package is marked delivered by the carrier, KawaiiErasers.store is not responsible for stolen or missing packages.
Please ensure a safe delivery location.
Contact Us
For shipping questions, contact:
support@KawaiiErasers.store
(800) 746-4840