Shipping policy

We are happy to deliver cute stationery and kawaii desk essentials to customers around the world.


Processing Time

Orders are typically processed within:

  • 1–5 business days

During busy periods, processing times may be slightly longer.

Orders are not processed on weekends or holidays.


Shipping Time Estimates

Estimated delivery times:

  • United States: 7–15 business days
  • Canada: 7–18 business days
  • Europe: 8–20 business days
  • Australia & New Zealand: 8–20 business days
  • Other International Locations: 10–25 business days

Shipping times are estimates only and not guaranteed.


Tracking Information

Once your order ships, you will receive a tracking number via email if tracking is available.

Please allow several days for tracking updates to appear.


Customs & Import Taxes

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • VAT fees

These charges are determined by your local customs authority and are not controlled by KawaiiErasers.store.


Lost or Delayed Packages

We are not responsible for delays caused by:

  • Customs clearance
  • Weather disruptions
  • Incorrect addresses
  • Shipping carrier issues

If your package appears lost, contact us and we will do our best to assist you.


Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for packages lost due to incorrect addresses entered during checkout.


Split Shipments

Orders containing multiple items may occasionally ship separately depending on inventory availability.


Delivery Confirmation

Once a package is marked delivered by the carrier, KawaiiErasers.store is not responsible for stolen or missing packages.

Please ensure a safe delivery location.


Contact Us

For shipping questions, contact:

support@KawaiiErasers.store
(800) 746-4840