Refund policy
At KawaiiErasers.store, customer happiness is extremely important to us. We want every order to arrive safely and bring joy to your study desk, stationery collection, or gift experience. If something is not right with your order, we are here to help.
By placing an order through our website, you agree to the following return and refund terms.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase or order confirmation is required
Items returned without prior approval may not be accepted.
Non-Returnable Items
For hygiene, safety, and inventory reasons, certain items cannot be returned, including:
- Used stationery products
- Opened or damaged items caused by customer misuse
- Clearance or final sale items
- Gift cards
- Customized or personalized products
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the product
- Photos of the packaging if applicable
Once reviewed, we may offer:
- A replacement product
- Store credit
- A partial or full refund
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are processed back to the original payment method within 5–10 business days depending on your bank or payment provider.
Shipping fees are generally non-refundable unless the issue was caused by our mistake.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank processing department
If you still need help, contact us at:
support@KawaiiErasers.store
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service because we cannot guarantee receipt of returned packages.
Order Cancellation
Orders may be canceled within 12 hours after purchase.
After processing or shipment begins, cancellation may no longer be possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
KawaiiErasers.store
Email: support@KawaiiErasers.store
Phone: (800) 746-4840